Q: Why does it take so long to get your filament?
A: We are still a young and small company. We don't keep a large inventory of our products to ship on demand. When you order a blend, it is typically produced specifically just for you.
Q: I have a deadline coming up and I can't wait 2 weeks to get your product, what can I do?
A: E-mail us at email@example.com and let us know your timeframe. While we can't make blanket promises, we have been able to meet the schedule demands for the vast majority of our customers.
Q: What is a Curated Blend?
A: We try a lot of different filament and material blends. Some we make for our Color Lab subscribers and others we make for our custom orders. When we make a blend that we really like, we added to our Curated Blend list.
Q: I want a color combination that you don't have in your Curated Blend list, what can I do?
A: If you want a custom color combination, simply go to the Custom Blend page and pick out the color combination that you desire. If it is popular with other customers as well, we will added to our Curated Blends list!
Q: The sample prints you show on your website is very stripy but mine came out with each color on one side (or vice-versa). How do I get the other effect?
A: Our filament can have two different color effects. If it blends "straight," it will have one color on one side of the print and will change colors as it rotates. If it doesn't blend "straight," it will print with a stripy effect. We cannot control how this part of the blending process. If you desire one effect over the other, e-mail us at firstname.lastname@example.org and we can help you select a blend that is more likely to have one effect over the other.
Q: Do you sell 2.85mm diameter filament or non-PLA filament?
A: We currently only sell 1.75mm PLA filament. We would like to expand our product line to include 2.85mm and other materials but there is no definite timeline.
Q: Have you tried blending transparent or semi-transparent filament?
A: Yes, we have and it didn't work out. Unfortunately, instead of having a mosaic-like effect, light shines through all the colors and the entire print looks muddy and brown.
Q: Have you tried blending glow in the dark filament?
A: Yes, we have and it didn't work out. The filament lost the ability to glow.
Q: Why do you use cardboard spools?
A: Our cardboard spools has 87% less plastic and is 40% lighter than the average plastic spool. It's better for the environment and makes it cheaper to ship. Win-win!